Unlike the surrounding empty buildings, though, the Wesley Community Center was bustling with activity. Here's a picture of the outside:
Once inside, I navigated the narrow hallways to the computer lab containing 7 desktop computers. The room itself was small, and despite a fan circulating on high speed, the room was also rather warm.
My class consisted of 6 people from 3 different organizations, with half of the counselors taking the class for a refresher after a couple years of inactivity. Even though I had a small, manageable class, as soon as the last counselor walked out the door, I suddenly felt like I had been holding my breath for six hours and I'd finally been able to exhale. These trainings are from 9-4pm with a one hour lunch--so, essentially I am "on" for 6 hours with the occasional 5-minute break sprinkled in for a quick drink of water or restroom visit. I try my best to maintain a high level of energy throughout the day so that I can kindly troubleshoot malfunctioning computers or gently diffuse critical, nit-picky questions over the extensive material. It's a lot of information to work into a dynamic, engaging presentation, but I'm forming my own style. Nevertheless, by the end of the day, my voice--and my brain--are just exhausted.
Of course, it's a good kind of exhaustion. I feel good knowing that I have given these counselors the tools to better serve their communities, and I am hopeful that these "baby birds," as I like to think of them, will be alright flying solo. In reviewing the course evaluations, 8 of the 11 counselors I have trained so far indicated they felt "very prepared" to assist clients with their benefits applications using the Benefit Bank. The remaining 3 felt "somewhat prepared," and that is to be expected. Overall, the remarks were positive, with only a few complaints popping up about the temperature of the room, or boredom during various sections of the training. Meredith and I have discussed modifying the training by having the counselors role-play the first practice scenario in partner teams, (much like the second scenario's set-up) to curb frustration. It's going to be a bit of a trial and error process, and with more and more trainings, I will find my rhythym and best practices for training.
After the training I made a quick drive to Lisa's house, and ended up staying 3 and a half hours before making the journey home! The day ended with good food, good conversation, and a very good friend. It was a good day.
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